Limited Product Warranty Conditions
The warranty covers only damage caused by production and transportation.
1. The warranty applies only to damage resulting from production and transportation processes.
2. Customers must provide evidence of damage by submitting a video of the package being opened and a photo clearly showing the damage
within 15 days from the delivery date.
3. Covered Damages
3.1 Transportation Damage
3.1.1 Severely damaged mattress box or holes/tears in the plastic layer.
3.1.2 Product does not match the order.
3.1.3 Presence of living organisms (e.g., ants/insects) that may damage the product.
3.2 Production Process Damage
3.2.1 Clear stains on the mattress cover.
3.2.2 Torn mattress cover.
3.2.3 Broken or malfunctioning mattress cover zipper.
4. Excluded Damages
4.1 Damage from improper unpacking, such as using sharp objects instead of scissors.
4.2 Damage from storing the product outside, in wet/damp areas, or inappropriate locations.
4.3 Damage from leaving the mattress in the box too long without unpacking it to allow it to recover.
4.4 Damage from improper lifting, such as pinching the foam layer instead of lifting from the bottom.
4.5 Damage from placing the mattress incorrectly, such as putting the soft side on the floor and the spring side up.
4.6 Damage from removing the mattress cover.
4.7 Ordering the wrong product model/size based on the customer’s decision.
2. Customers must provide evidence of damage by submitting a video of the package being opened and a photo clearly showing the damage
within 15 days from the delivery date.
3. Covered Damages
3.1 Transportation Damage
3.1.1 Severely damaged mattress box or holes/tears in the plastic layer.
3.1.2 Product does not match the order.
3.1.3 Presence of living organisms (e.g., ants/insects) that may damage the product.
3.2 Production Process Damage
3.2.1 Clear stains on the mattress cover.
3.2.2 Torn mattress cover.
3.2.3 Broken or malfunctioning mattress cover zipper.
4. Excluded Damages
4.1 Damage from improper unpacking, such as using sharp objects instead of scissors.
4.2 Damage from storing the product outside, in wet/damp areas, or inappropriate locations.
4.3 Damage from leaving the mattress in the box too long without unpacking it to allow it to recover.
4.4 Damage from improper lifting, such as pinching the foam layer instead of lifting from the bottom.
4.5 Damage from placing the mattress incorrectly, such as putting the soft side on the floor and the spring side up.
4.6 Damage from removing the mattress cover.
4.7 Ordering the wrong product model/size based on the customer’s decision.
Product warranty steps:
1.Reach out to our Line Official: @myspeels, and provide the purchaser's name, purchase channel, and purchase date.
2. Attach a video clip of you opening the product box, include one wide-angle photo of the mattress, provide at least one photo clearly
showing the damage, and include a photo of the mattress's serial number label.
3. Customers do not need to return SPEELS products themselves because SPEELS will arrange to pick up the products. Our admin team will
update the status and coordinate with you to arrange a pick-up date via Line Official.
4. After receiving the mattress, the SPEELS team will inspect the product, we will inform you of the claim status via Line Official.
5. The product warranty period starts from the date you receive the new product.
2. Attach a video clip of you opening the product box, include one wide-angle photo of the mattress, provide at least one photo clearly
showing the damage, and include a photo of the mattress's serial number label.
3. Customers do not need to return SPEELS products themselves because SPEELS will arrange to pick up the products. Our admin team will
update the status and coordinate with you to arrange a pick-up date via Line Official.
4. After receiving the mattress, the SPEELS team will inspect the product, we will inform you of the claim status via Line Official.
5. The product warranty period starts from the date you receive the new product.
Limited conditions for a 25-year mattress structure warranty:
1. The warranty covers the foam and spring structure of the mattress, excluding the mattress cover.
2. The warranty applies only to personal use by the customer and their family. It does not cover commercial uses such as in hotels, resorts, dormitories, rental rooms, or other businesses.
3. The warranty is valid only within Thailand.
4. The warranty applies solely to products purchased from Sleep Matters Co., Ltd. (the “Company”) or its official distributors.
5. Warranty claims are limited to the buyer of the product, as per the name and delivery location specified.
6. The product must be used with a bed base that meets the company's minimum standards:
2. The warranty applies only to personal use by the customer and their family. It does not cover commercial uses such as in hotels, resorts, dormitories, rental rooms, or other businesses.
3. The warranty is valid only within Thailand.
4. The warranty applies solely to products purchased from Sleep Matters Co., Ltd. (the “Company”) or its official distributors.
5. Warranty claims are limited to the buyer of the product, as per the name and delivery location specified.
6. The product must be used with a bed base that meets the company's minimum standards:
6.1 The product should be placed on a level surface or a sturdy bed base that does not sag.
6.2 A slatted bed base must have gaps no larger than 8 centimeters and include a central support pole.
6.2 A slatted bed base must have gaps no larger than 8 centimeters and include a central support pole.
7. The warranty covers the following types of damage:
7.1 Material collapse with a depth exceeding 2.5 centimeters (1 inch) as measured by international standards.
8. The warranty does not cover the following types of damage:
8.1 Tearing of the foam material due to moving or misuse.
8.2 Deformation of springs due to folding the mattress.
8.3 Deformation or collapse of foam or springs from prolonged pressure by heavy objects.
8.4 Structural deformation from leaving the mattress on its side for an extended period.
9. Given that damage covered by the warranty can vary and requires specialized assessment, the Company reserves the exclusive right to decide whether to repair or replace the product. However, repairs will not address cosmetic issues, which vary by customer.
10. The Company will cover the transportation costs of the mattress from the customer's location to the company's warehouse, excluding transportation from buildings higher than the 2nd floor. If the customer needs the mattress moved up or down within a building, a service fee of 300 baht per move will be charged.
11. This warranty applies only to customers who purchase products directly from the company or its authorized representatives. Any subsequent owner of the product, regardless of compensation, is not entitled to warranty claims.
7.1 Material collapse with a depth exceeding 2.5 centimeters (1 inch) as measured by international standards.
8. The warranty does not cover the following types of damage:
8.1 Tearing of the foam material due to moving or misuse.
8.2 Deformation of springs due to folding the mattress.
8.3 Deformation or collapse of foam or springs from prolonged pressure by heavy objects.
8.4 Structural deformation from leaving the mattress on its side for an extended period.
9. Given that damage covered by the warranty can vary and requires specialized assessment, the Company reserves the exclusive right to decide whether to repair or replace the product. However, repairs will not address cosmetic issues, which vary by customer.
10. The Company will cover the transportation costs of the mattress from the customer's location to the company's warehouse, excluding transportation from buildings higher than the 2nd floor. If the customer needs the mattress moved up or down within a building, a service fee of 300 baht per move will be charged.
11. This warranty applies only to customers who purchase products directly from the company or its authorized representatives. Any subsequent owner of the product, regardless of compensation, is not entitled to warranty claims.
Product warranty steps:
1.Reach out to our Line Official: @myspeels, and provide the purchaser's name, purchase channel, and purchase date.
2. Attach a video clip of you opening the product box, include one wide-angle photo of the mattress, provide at least one photo clearly
showing the damage, and include a photo of the mattress's serial number label.
3. Customers do not need to return SPEELS products themselves because SPEELS will arrange to pick up the products. Our admin team will
update the status and coordinate with you to arrange a pick-up date via Line Official.
4. After receiving the mattress, the SPEELS team will inspect the product, we will inform you of the claim status via Line Official.
5. The product warranty period starts from the date you receive the new product.
2. Attach a video clip of you opening the product box, include one wide-angle photo of the mattress, provide at least one photo clearly
showing the damage, and include a photo of the mattress's serial number label.
3. Customers do not need to return SPEELS products themselves because SPEELS will arrange to pick up the products. Our admin team will
update the status and coordinate with you to arrange a pick-up date via Line Official.
4. After receiving the mattress, the SPEELS team will inspect the product, we will inform you of the claim status via Line Official.
5. The product warranty period starts from the date you receive the new product.
Satisfaction guaranteed within 100 days from purchase.
1. The warranty covers only products purchased from Sleep Matters Co., Ltd. (the “Company”) or the Company's official distributors only.
2. The satisfaction guarantee covers only within Thailand.
3. Refunds from the Satisfaction Guarantee are available only after the customer has tried the product for 21 days but not later than 100 days from the date of the delivery invoice.
4. The Company has the sole right to determine whether to refund the product to the customer or not. This will be determined upon receipt of the product for inspection at the warehouse.
the product for inspection at the warehouse.
4.1 The product has external defects. Unwanted stains or torn internal materials
4.2 Products damaged by misuse
5. If the product is in the condition specified in Section 4, the company has the sole right to refuse to refund the product price. The customer must pay the shipping costs as specified in Section 8 when returning the product. Additionally, the buyer must return the item within 30 days.
6. All warranty refunds are determined by deducting sales and service expenses from the actual purchase amount. For installment payments,
6.1 the company will deduct a 10% annual interest rate from the purchase price starting from the day after the purchase until the product,
6.2 transportation, and mattress storage at the warehouse costs are received as outlined in Clause 8.
7. The buyer agrees to provide information about the product experience to the company so that the company can use the information to develop the product further.
8. Service and shipping costs
2. The satisfaction guarantee covers only within Thailand.
3. Refunds from the Satisfaction Guarantee are available only after the customer has tried the product for 21 days but not later than 100 days from the date of the delivery invoice.
4. The Company has the sole right to determine whether to refund the product to the customer or not. This will be determined upon receipt of the product for inspection at the warehouse.
the product for inspection at the warehouse.
4.1 The product has external defects. Unwanted stains or torn internal materials
4.2 Products damaged by misuse
5. If the product is in the condition specified in Section 4, the company has the sole right to refuse to refund the product price. The customer must pay the shipping costs as specified in Section 8 when returning the product. Additionally, the buyer must return the item within 30 days.
6. All warranty refunds are determined by deducting sales and service expenses from the actual purchase amount. For installment payments,
6.1 the company will deduct a 10% annual interest rate from the purchase price starting from the day after the purchase until the product,
6.2 transportation, and mattress storage at the warehouse costs are received as outlined in Clause 8.
7. The buyer agrees to provide information about the product experience to the company so that the company can use the information to develop the product further.
8. Service and shipping costs
*Terms and conditions are as specified by the company and we reserve the right to use our sole discretion to change the terms and conditions at any time by notifying the change on the website or communication channel that you have provided to the company. Any changes will be effective immediately.
Limited Product Warranty Conditions
The warranty covers only damage caused by production and transportation.
1. The warranty applies only to damage resulting from production and transportation processes.
2. Customers must provide evidence of damage by submitting a video of the package being opened and a photo clearly showing the damage
within 15 days from the delivery date.
3. Covered Damages
3.1 Transportation Damage
3.1.1 Severely damaged mattress box or holes/tears in the plastic layer.
3.1.2 Product does not match the order.
3.1.3 Presence of living organisms (e.g., ants/insects) that may damage the product.
3.2 Production Process Damage
3.2.1 Clear stains on the mattress cover.
3.2.2 Torn mattress cover.
3.2.3 Broken or malfunctioning mattress cover zipper.
4. Excluded Damages
4.1 Damage from improper unpacking, such as using sharp objects instead of scissors.
4.2 Damage from storing the product outside, in wet/damp areas, or inappropriate locations.
4.3 Damage from leaving the mattress in the box too long without unpacking it to allow it to recover.
4.4 Damage from improper lifting, such as pinching the foam layer instead of lifting from the bottom.
4.5 Damage from placing the mattress incorrectly, such as putting the soft side on the floor and the spring side up.
4.6 Damage from removing the mattress cover.
4.7 Ordering the wrong product model/size based on the customer’s decision.
2. Customers must provide evidence of damage by submitting a video of the package being opened and a photo clearly showing the damage
within 15 days from the delivery date.
3. Covered Damages
3.1 Transportation Damage
3.1.1 Severely damaged mattress box or holes/tears in the plastic layer.
3.1.2 Product does not match the order.
3.1.3 Presence of living organisms (e.g., ants/insects) that may damage the product.
3.2 Production Process Damage
3.2.1 Clear stains on the mattress cover.
3.2.2 Torn mattress cover.
3.2.3 Broken or malfunctioning mattress cover zipper.
4. Excluded Damages
4.1 Damage from improper unpacking, such as using sharp objects instead of scissors.
4.2 Damage from storing the product outside, in wet/damp areas, or inappropriate locations.
4.3 Damage from leaving the mattress in the box too long without unpacking it to allow it to recover.
4.4 Damage from improper lifting, such as pinching the foam layer instead of lifting from the bottom.
4.5 Damage from placing the mattress incorrectly, such as putting the soft side on the floor and the spring side up.
4.6 Damage from removing the mattress cover.
4.7 Ordering the wrong product model/size based on the customer’s decision.
Product warranty steps:
1.Reach out to our Line Official: @myspeels, and provide the purchaser's name, purchase channel, and purchase date.
2. Attach a video clip of you opening the product box, include one wide-angle photo of the mattress, provide at least one photo clearly
showing the damage, and include a photo of the mattress's serial number label.
3. Customers do not need to return SPEELS products themselves because SPEELS will arrange to pick up the products. Our admin team will
update the status and coordinate with you to arrange a pick-up date via Line Official.
4. After receiving the mattress, the SPEELS team will inspect the product, we will inform you of the claim status via Line Official.
5. The product warranty period starts from the date you receive the new product.
2. Attach a video clip of you opening the product box, include one wide-angle photo of the mattress, provide at least one photo clearly
showing the damage, and include a photo of the mattress's serial number label.
3. Customers do not need to return SPEELS products themselves because SPEELS will arrange to pick up the products. Our admin team will
update the status and coordinate with you to arrange a pick-up date via Line Official.
4. After receiving the mattress, the SPEELS team will inspect the product, we will inform you of the claim status via Line Official.
5. The product warranty period starts from the date you receive the new product.
Limited conditions for a 25-year mattress structure warranty:
1. The warranty covers the foam and spring structure of the mattress, excluding the mattress cover.
2. The warranty applies only to personal use by the customer and their family. It does not cover commercial uses such as in hotels, resorts, dormitories, rental rooms, or other businesses.
3. The warranty is valid only within Thailand.
4. The warranty applies solely to products purchased from Sleep Matters Co., Ltd. (the “Company”) or its official distributors.
5. Warranty claims are limited to the buyer of the product, as per the name and delivery location specified.
6. The product must be used with a bed base that meets the company's minimum standards:
2. The warranty applies only to personal use by the customer and their family. It does not cover commercial uses such as in hotels, resorts, dormitories, rental rooms, or other businesses.
3. The warranty is valid only within Thailand.
4. The warranty applies solely to products purchased from Sleep Matters Co., Ltd. (the “Company”) or its official distributors.
5. Warranty claims are limited to the buyer of the product, as per the name and delivery location specified.
6. The product must be used with a bed base that meets the company's minimum standards:
6.1 The product should be placed on a level surface or a sturdy bed base that does not sag.
6.2 A slatted bed base must have gaps no larger than 8 centimeters and include a central support pole.
6.2 A slatted bed base must have gaps no larger than 8 centimeters and include a central support pole.
7. The warranty covers the following types of damage:
7.1 Material collapse with a depth exceeding 2.5 centimeters (1 inch) as measured by international standards.
8. The warranty does not cover the following types of damage:
8.1 Tearing of the foam material due to moving or misuse.
8.2 Deformation of springs due to folding the mattress.
8.3 Deformation or collapse of foam or springs from prolonged pressure by heavy objects.
8.4 Structural deformation from leaving the mattress on its side for an extended period.
9. Given that damage covered by the warranty can vary and requires specialized assessment, the Company reserves the exclusive right to decide whether to repair or replace the product. However, repairs will not address cosmetic issues, which vary by customer.
10. The Company will cover the transportation costs of the mattress from the customer's location to the company's warehouse, excluding transportation from buildings higher than the 2nd floor. If the customer needs the mattress moved up or down within a building, a service fee of 300 baht per move will be charged.
11. This warranty applies only to customers who purchase products directly from the company or its authorized representatives. Any subsequent owner of the product, regardless of compensation, is not entitled to warranty claims.
7.1 Material collapse with a depth exceeding 2.5 centimeters (1 inch) as measured by international standards.
8. The warranty does not cover the following types of damage:
8.1 Tearing of the foam material due to moving or misuse.
8.2 Deformation of springs due to folding the mattress.
8.3 Deformation or collapse of foam or springs from prolonged pressure by heavy objects.
8.4 Structural deformation from leaving the mattress on its side for an extended period.
9. Given that damage covered by the warranty can vary and requires specialized assessment, the Company reserves the exclusive right to decide whether to repair or replace the product. However, repairs will not address cosmetic issues, which vary by customer.
10. The Company will cover the transportation costs of the mattress from the customer's location to the company's warehouse, excluding transportation from buildings higher than the 2nd floor. If the customer needs the mattress moved up or down within a building, a service fee of 300 baht per move will be charged.
11. This warranty applies only to customers who purchase products directly from the company or its authorized representatives. Any subsequent owner of the product, regardless of compensation, is not entitled to warranty claims.
Product warranty steps:
1.Reach out to our Line Official: @myspeels, and provide the purchaser's name, purchase channel, and purchase date.
2. Attach a video clip of you opening the product box, include one wide-angle photo of the mattress, provide at least one photo clearly
showing the damage, and include a photo of the mattress's serial number label.
3. Customers do not need to return SPEELS products themselves because SPEELS will arrange to pick up the products. Our admin team will
update the status and coordinate with you to arrange a pick-up date via Line Official.
4. After receiving the mattress, the SPEELS team will inspect the product, we will inform you of the claim status via Line Official.
5. The product warranty period starts from the date you receive the new product.
2. Attach a video clip of you opening the product box, include one wide-angle photo of the mattress, provide at least one photo clearly
showing the damage, and include a photo of the mattress's serial number label.
3. Customers do not need to return SPEELS products themselves because SPEELS will arrange to pick up the products. Our admin team will
update the status and coordinate with you to arrange a pick-up date via Line Official.
4. After receiving the mattress, the SPEELS team will inspect the product, we will inform you of the claim status via Line Official.
5. The product warranty period starts from the date you receive the new product.
Satisfaction guaranteed within 100 days from purchase.
1. The warranty covers only products purchased from Sleep Matters Co., Ltd. (the “Company”) or the Company's official distributors only.
2. The satisfaction guarantee covers only within Thailand.
3. Refunds from the Satisfaction Guarantee are available only after the customer has tried the product for 21 days but not later than 100 days from the date of the delivery invoice.
4. The Company has the sole right to determine whether to refund the product to the customer or not. This will be determined upon receipt of the product for inspection at the warehouse.
the product for inspection at the warehouse.
4.1 The product has external defects. Unwanted stains or torn internal materials
4.2 Products damaged by misuse
5. If the product is in the condition specified in Section 4, the company has the sole right to refuse to refund the product price. The customer must pay the shipping costs as specified in Section 8 when returning the product. Additionally, the buyer must return the item within 30 days.
6. All warranty refunds are determined by deducting sales and service expenses from the actual purchase amount. For installment payments,
6.1 the company will deduct a 10% annual interest rate from the purchase price starting from the day after the purchase until the product,
6.2 transportation, and mattress storage at the warehouse costs are received as outlined in Clause 8.
7. The buyer agrees to provide information about the product experience to the company so that the company can use the information to develop the product further.
8. Service and shipping costs
2. The satisfaction guarantee covers only within Thailand.
3. Refunds from the Satisfaction Guarantee are available only after the customer has tried the product for 21 days but not later than 100 days from the date of the delivery invoice.
4. The Company has the sole right to determine whether to refund the product to the customer or not. This will be determined upon receipt of the product for inspection at the warehouse.
the product for inspection at the warehouse.
4.1 The product has external defects. Unwanted stains or torn internal materials
4.2 Products damaged by misuse
5. If the product is in the condition specified in Section 4, the company has the sole right to refuse to refund the product price. The customer must pay the shipping costs as specified in Section 8 when returning the product. Additionally, the buyer must return the item within 30 days.
6. All warranty refunds are determined by deducting sales and service expenses from the actual purchase amount. For installment payments,
6.1 the company will deduct a 10% annual interest rate from the purchase price starting from the day after the purchase until the product,
6.2 transportation, and mattress storage at the warehouse costs are received as outlined in Clause 8.
7. The buyer agrees to provide information about the product experience to the company so that the company can use the information to develop the product further.
8. Service and shipping costs
*Terms and conditions are as specified by the company and we reserve the right to use our sole discretion to change the terms and conditions at any time by notifying the change on the website or communication channel that you have provided to the company. Any changes will be effective immediately.